Existing Booking

  • » How do I change my booking?

    Jun 22, 2018 07:13AM AEST

    To request a change or quote to change your booking please complete and submit the "Itinerary Change" form. All airline tickets have applicable fare rules as read and agreed at th...


  • » How do I cancel my booking?

    Jun 22, 2018 07:15AM AEST

    To request a cancellation of your booking please complete and submit the Reservation Cancellation form. Please ensure you complete all requested information on the form. Most air...


  • » If I need to cancel my flight, will I receive a credit or refund?

    Jun 01, 2018 05:18PM AEST

    Cancel Ticket Bestjet.com allows the cancellation of tickets subject to the issuing Airlines Ticket and Fare Rules. In some instances this may mean that the ticket is non-refundab...


  • » How do I correct the name on my ticket?

    Jun 22, 2018 07:17AM AEST

    Due to increased airline security, the name on your travel documents (passport) must match the name on your E-ticket at all times. If you have made an error to your name, please c...


  • » Questions about schedule changes

    Jun 22, 2018 07:19AM AEST

    Schedule changes are common. It is your responsibility to ensure you contact the airline prior to departure to ensure you are aware of any changes. Bestjet.com advises schedule ch...


  • » How do I enter my Frequent Flyer Number?

    Jun 22, 2018 07:39AM AEST

    Bestjet.com allows to you to record your airline frequent flyer number on the personal details page at the time of booking. If you were unable to enter it at this time, please em...


  • » How early do I need to check in for my flight?

    Aug 02, 2016 11:21AM AEST

    If you are traveling on a domestic flight you are requested to arrive a minimum of: 90 minutes prior to departure. If you are traveling on an international flight you are request...


  • » What happens if I have missed my flight?

    May 17, 2016 12:59PM AEST

    If you have missed your flight you should check directly with the airline ticketing counter. Subject to your fare conditions the airline may book you on the next available flight. ...


  • » Can I transfer my ticket to someone else?

    Aug 02, 2016 11:22AM AEST

    Full name changes or transfer of a ticket to another person is not permitted by any airline. The majority of airlines allow basic corrections/changes to the passenger's name to al...


  • » What do I do if my frequent flyer points are missing?

    Sep 11, 2017 11:07AM AEST

    Frequent Flyer Points can take up to eight weeks to reach your Frequent Flyer Account after travel has been completed. In order to check your points have been credited to your acc...