• » Does charge any booking fees?

    Sep 18, 2017 10:34AM AEST

    No, does not charge any booking fees. A Merchant Surcharge may apply to bookings. More information on Merchant Surcharges can be found here.

  • » How will I receive my flight information?

    Sep 11, 2017 11:03AM AEST

    You will receive your Online receipt at the time of booking E-ticket usually within 48hrs of booking Please ensure your email address is correct at the time of booking as...

  • » How do I find out baggage information?

    Aug 02, 2016 11:18AM AEST

    You can find your baggage information on your flight itinerary sent to you via email upon purchasing your ticket from Bestjet. If you require further baggage information:

  • » Why have I been asked for a card authorisation form?

    Jul 07, 2016 02:34PM AEST

    Online fraud occurs daily! To ensure the security of the cardholder, from time to time will request a credit card authorisation form be completed. This may be because...

  • » Is my card number safe?

    Aug 02, 2016 11:18AM AEST does not hold nor store any card details, all transactions are completed directly with our merchant provider with no third party involvement.. This ensures that your c...

  • » Contact Us

    Oct 04, 2017 12:08PM AEST Customer Support is available 6am to 10pm Monday to Friday and 9am to 5pm on weekends & public holidays. If the matter is urgent we request that you contact the air...

  • » Does use cookies to manipulate pricing?

    Dec 04, 2017 02:55PM AEST

    The use of cookies to manipulate pricing is not a practice of, in fact, cookies are not used at all in our pricing engines. Airline pricing is dynamic and constantly c...